Snap & Shop
Optimize customer experience, improve performance
Optimizing the customer experience (CX) is essential to stand out and retain customers. A seamless and satisfying customer experience across all channels and a responsive and attentive after-sales service not only improve customer satisfaction and loyalty, but also have a positive effect on sales and profitability.
GreenSharp, with its proprietary Snap & Shop solution, revolutionizes the in-store shopping experience, reducing waiting times and improving operational efficiency.
A powerful tool to sell better
Fashion & retail companies face numerous issues that negatively impact CX, including long waiting times, difficulty in finding specific products, and organizational inefficiencies. These issues not only reduce customer satisfaction, but also lead to lost sales and opportunities.
An optimized customer experience throughout the buyer journey and across online and offline channels allows for several benefits:
Loyalty
A great customer experience (CX) boosts customer satisfaction and loyalty, leading to reduced churn and increased repeat sales.
Differentiation
Outstanding CX sets your brand apart from competitors, enhancing perceived value and justifying premium pricing, especially in luxury retail.
Referrals
Happy customers are more likely to recommend your brand, generating positive word-of-mouth and attracting new customers.
Sales
A good CX facilitates upselling and cross-selling, improving profitability per customer.
Operational costs
A well-designed CX reduces problems and complaints, decreasing customer service costs and improving operational efficiency.
Customer insight
Implementing CX solutions allows you to collect and analyze valuable data on customer behaviors and preferences, driving more effective marketing and product development strategies.
Operational efficiency
Improving CX can lead to more efficient processes, reducing waste and optimizing company resources.
An entire store at your fingertips
Snap & Shop is an innovative mobile application that eliminates the need for barcodes, QR codes and RFID systems.
With this application, sales assistants can offer a fast and totally personalized service, positively transforming store visits. Its main features include:
- Product photography
Sales assistants can easily snap a photo of the product with a smartphone to instantly retrieve SKU details. - Availability check
The app provides real-time updates on product availability, including size and color options. - Sales suggestions
Snap & Shop offers cross-selling and upselling recommendations to help boost sales opportunities. - Stock check
If a product is out of stock, the app enables checking availability in other stores for quick fulfillment.
Snap & Shop can be quickly and easily integrated with existing CRM and clienteling systems, simplifying and speeding up the adoption of the solution.
Keyboard Integration
Utilize keyboard integration by installing the recognition system as an extension, allowing for zero-cost implementation. This means that existing apps can immediately leverage the recognition function to return product IDs without additional setup.
Image Recognition
Integrate GreenSharp's image recognition software through exposed APIs to take control of the recognition process. This seamless integration ensures that the software adapts effortlessly to the applications already in use, enhancing functionality without disrupting workflows.
Snap & Shop represents a unique opportunity to transform the in-store shopping experience, improving customer satisfaction and increasing sales.
Are you ready to make a difference in the customer experience?
We choose the category
Let's take a picture of the boss
We choose the desired item from the hit list
We check size and color availability within the store
In case of non-availability, we check the presence of the item in another store
We get feedback and possible barcode of the item
