SAP xAMS - Application Maintenance
Objective: maximum efficiency
Ensure business continuity, save time and money, and reduce low-value activities with Application Maintenance Services (AMS). AMS proactively monitor and manage your applications, freeing up internal resources from non-core tasks, allowing them to focus on your company’s strategic activities.
SAP Application Maintenance Services (AMS) include a broad range of activities and are designed to ensure that applications run smoothly, are always up to date and can be quickly adapted to changing business needs, minimizing risks related to update deadlines and software renewals by completely outsourcing these activities.
The AM GreenSharp team offers comprehensive 360° coverage for your SAP application needs. We provide not only immediate response in case of emergencies but also proactive support and continuous monitoring to identify potential issues before they arise and address requests in advance.
SAP Application Maintenance. Always one step ahead
Thanks to the AMS service, it is possible to gain full control over SAP applications, enabling quick and easy management of technical assistance. Services can be customized to meet specific needs, and with SAP PI and SAP ECC, alerting and monitoring tools are integrated for immediate intervention whenever necessary.
SAP Application Maintenance provides a Helpdesk service for SAP-based solutions and infrastructures such as:
- SAP ERP Central Component (ECC) – IDocs and Remote Function Call (RFC) and related services
- SAP S/4 HANA
- SAP Cloud Platform
- SAP Data Intelligence
- SAP NetWeaver – SAP Process Integration / Orchestration
- Web and Mobile Apps – SAP Custom Applications
The key AMS components
Operational Support
Operational support includes continuous monitoring of SAP applications to ensure smooth, uninterrupted operation. It involves troubleshooting and incident management to minimize downtime, as well as performance management to optimize the efficiency of applications.
Changes and Updates
Changes and Updates involve managing security updates and patches, implementing requested business changes to improve or adapt SAP application functionality, and overseeing version control and releases to ensure alignment with the latest SAP software versions.
Analysis and Optimization
Conducts performance analysis and optimizes business processes supported by SAP applications. Implements best practices to enhance efficiency and effectiveness, and provides recommendations on maximizing SAP functionality to meet business requirements.
Technical Support
Offers both technical and functional support: technical assistance resolves issues related to SAP application infrastructure and architecture, while functional support ensures that applications effectively support business processes and meet requirements.
Proactive Services
Includes proactive monitoring to identify and resolve potential issues before they escalate, along with periodic analysis and reporting to provide continuous insights into performance and opportunities for improvement.
Integrated SAP AMS made by GreenSharp
With SAP xAMS services, GreenSharp serves as a growth accelerator and change facilitator, providing both proactive and reactive management of SAP applications in use.
The AM team handles emergency interventions, provides continuous proactive support, and conducts extensive monitoring. Moving beyond managing recurring errors, the team proposes improvements to the technological infrastructure or application setup, focusing on the most critical processes and measuring them with established KPIs.
The Application Maintenance services and processes offered by GreenSharp include:
Proactive & Scheduled Monitoring
For proactive and continuous control over the customer’s monitoring systems. Proactive management allows for the early interception and reporting of issues, limiting and/or eliminating their impact.
Reporting and KPI Analysis
Enables the periodic review of results and KPIs, introducing and sharing improvements based on the analysis of the results themselves.
Alerting Management
For managing alerts (errors and potential anomaly reports) generated automatically by specific tools or directly from integration systems.
Service Level Agreement
For defining the service scope with a specific focus on meeting customer requirements (prioritizing and guaranteeing response and resolution times).
Ticket Management
The “core” service, harmonized and integrated with the customer’s ticketing system to manage the full lifecycle of reports.
7X24 Support
Provides service extension to ensure coverage on the most critical flows and issues, focusing on high-severity matters crucial to business continuity.
Ad-Hoc Services & Processes
Tailored support for micro-developments or for support processes customized to meet specific client needs, such as monthly closing.
Knowledge Base & Articles
Develops structured documentation, guidelines, protocols, and operational procedures in a “wiki” format, (troubleshooting and “how-to” guides).
Do you want to optimize your business with SAP Application Maintenance Services?
Do you need on-demand assistance?
In addition to SAP Application Maintenance services, GreenSharp offers “On-Demand” professional services dedicated to:
- On-site technical, functional and/or operational support
- New implementations
- Restyling & Redesign of existing flows
The activation of SAP Application Maintenance On-Demand services is initially managed by the support team (structured on multiple levels of expertise) which performs an initial analysis of the anomaly to verify its complexity.
An estimate is then drawn up which, once approved by the customer, determines the start of activities that are outside the normal life cycle of tickets but are still subject to tracking, ensuring a history of all interventions related, directly and indirectly, to the SAP maintenance program.
